Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Great location
Friendly staff
Noisy rooms
Inconvenient luggage carrying
7.4/10
Very good
Rooms
7.6
Location
9.0
Service
8.0
Dining
6.8
Guest reviews
7.4/10
based on 5 reviews
6.8
6.8/10 based on 130 reviews
Stephen
United States,
March
2024
7.6/10
My stay at the hotel had its ups and downs. On the one hand, the location was perfect, right in the middle of the city next to the old town, making sightseeing in Heidelberg incredibly convenient. However, the lack of an elevator was a downside, especially carrying my luggage up three floors to a room with a balcony overlooking the plaza. The noise from traffic was noticeable, but the back rooms provided a quieter experience, although opening the window was not preferable. The check-in process was a bit lengthy, but manageable in the end.
Rooms
7.0
Despite being slightly noisy due to traffic, the room with a balcony overlooking the plaza was pleasant. Carrying luggage up three floors to the mansard room was a tad inconvenient.
Service
8.0
The service was friendly and accommodating, with staff helping arrange reservations and being generally helpful. However, getting information from the cafe staff required extra effort.
Location
9.0
The hotel's location is a major plus, positioned perfectly in the heart of Heidelberg for easy access to the old town and downtown. However, the need for an elevator is felt, especially with nearby public parking garages.
Dining
7.0
Dining options were varied, from the nearby bistro with warm croissants to the cozy cafeteria for breakfast. Though not overly abundant, the choices were satisfying.
Facilities
7.0
Facilities were sufficient for a comfortable stay, but the lack of an elevator and the inconvenience of being shuttled for breakfast were slight drawbacks.
Great location
Noisy rooms
Mike
United States,
February
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The location is perfect, right in the heart of the city near the old town, which is great for sightseeing. However, the room I stayed in was noisy due to traffic outside, and the roof window let in a lot of light, making it hard to sleep in. The service was polite and accommodating, although I had to inquire multiple times about details. The dining options were limited but satisfactory, and the facilities were acceptable but not exceptional.
Rooms
6.0
My room was spacious and old-fashioned. It lacked proper cleaning, adequate mirrors, and had poor closet space.
Service
7.0
The staff were polite and accommodating, although there were some communication issues.
Location
8.0
The hotel is centrally located in Heidelberg, making it convenient for exploring the city and accessing public transport.
Dining
6.0
The dining experience was basic but satisfactory, with limited variety in a nearby cafeteria.
Facilities
7.0
The hotel facilities were adequate, but nothing stood out as exceptional.
Leon
United States,
February
2024
7.4/10
I had a pleasant stay at the hotel, with a great location in the heart of the city and within walking distance to the old town and river. The rooms were comfortable and clean, but the dining options were limited. The service was friendly and efficient, making my experience enjoyable overall.
Rooms
8.0
My room was facing the main street, but it was at the top of the building, providing a nice view. The workable signal strength ensured I could stay connected. Overall, it was a comfortable stay.
Service
7.0
The staff was friendly and attentive during my stay. They even advised me about the continental breakfast and offered scrambled eggs. The only inconvenience was having to reprogram the parking ticket for a discount.
Location
9.0
The hotel's location is excellent, right next to the old town and in the middle of the city. It was convenient for exploring Heidelberg and accessing transportation hubs like the main station and tram.
Dining
7.0
While the dining options were not very rich, the cozy cafeteria next to the hotel provided warm food, which was a nice touch. I enjoyed the convenience of having this option nearby.
Facilities
6.0
The hotel facilities were functional and met my basic needs. While not overly luxurious, they served their purpose adequately.
Ray
United States,
December
2023
8.0/10
My stay at the hotel was an overall pleasant experience. The rooms were very nice, cozy, big, and clean, with twin beds, although I had to sleep in a room with two single beds. The location was excellent, close to the Castle at Heidelberg and the downtown area. The service was understanding, efficient, and helpful, with easy instructions for parking nearby. However, the dining situation was a bit confusing with additional costs for breakfast, and the shuttle service for breakfast seemed unnecessary.
Rooms
8.0
The room I stayed in was very clean and very spacious with twin beds.
Service
9.0
The staff, including Reinhard Raschke, was very understanding and helpful, offering solutions for late arrivals and informing about security issues.
Location
9.0
The hotel's location was very good, within walking distance to the Castle at Heidelberg and close to public transportation.
Dining
7.0
The dining experience was a bit unclear with additional costs for breakfast, but the options were varied with warm croissants, cheese, hams, salad, fruit, and cereals.
Facilities
7.0
The hotel facilities were satisfactory, though the shuttle service for breakfast seemed unnecessary.
Lisa
United States,
September
2023
8.6/10
The hotel's location is perfect, right in the heart of the city next to the old town, making it ideal for sightseeing. The rooms are very spacious, impeccably clean, and offer a cozy ambiance with wooden floors and a comfortable bed. The service was top-notch, with the staff being extremely helpful and accommodating. However, the dining experience was slightly pricy with limited breakfast options. The facilities are well-maintained and add value to the overall stay.
Rooms
9.0
The rooms were very spacious and clean, providing a cozy atmosphere with wooden floors and a comfortable bed.
Service
9.0
The service was excellent, with the staff being very helpful and accommodating.
Location
10.0
The hotel's location is perfect, right in the middle of the city next to the old town, making it ideal for sightseeing.
Dining
7.0
The dining experience was slightly pricy with limited breakfast options.
Facilities
8.0
The facilities were well-maintained and added value to the overall stay.
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